Shipping policy

At Intrigue Jewelers, we strive to provide an excellent shopping experience by offering reliable shipping options and clear return policies. Please review the details of our Shipping and Return Policy below.

Shipping Policy

Shipping Times and Costs
Shipping times and costs will be provided during checkout. We offer a variety of shipping methods to meet your needs. Shipping charges are calculated based on the delivery destination and selected shipping method. Delivery times may vary depending on the location and the shipping option you choose.

  • Processing Time: Orders are typically processed within [Insert number of days] business days. Orders placed on weekends or holidays may take longer to process.
  • Shipping Times: Shipping times vary depending on the shipping method selected and destination. Estimated delivery times will be shown during checkout.
  • Shipping Costs: Shipping costs are calculated based on the weight, size, and destination of your order and will be displayed before completing your purchase.

Third-Party Carrier Delays
Intrigue Jewelers is not responsible for any delays caused by third-party carriers, such as USPS, FedEx, UPS, or any other delivery services. While we strive to ensure timely delivery, shipping carriers may encounter unexpected delays, particularly during peak seasons or due to weather events. We encourage you to check the tracking information provided for updates.

Responsibility for Shipping Information
Customers are responsible for providing accurate shipping information at the time of checkout. Please ensure that your shipping address is correct, including any apartment or unit numbers. Intrigue Jewelers is not liable for lost shipments resulting from incorrect or incomplete shipping details provided by the customer. Lost or undeliverable packages due to incorrect shipping information may not be refunded.

International Orders
For international orders, please note that additional customs fees, taxes, and import duties may apply. These charges are the responsibility of the customer and are not refundable. Intrigue Jewelers is not responsible for delays caused by customs processing.

Return Policy

No Returns, No Refunds, No Exchanges
All sales are final. Intrigue Jewelers does not accept returns, issue refunds, or offer exchanges on any products once a purchase has been made. Please review your order carefully before completing the transaction.

Damaged or Defective Items
If you receive a product that is damaged or defective, please contact us within 7 days of receiving your order. We may offer a replacement or repair, or other resolution at our discretion, depending on the nature of the issue. To report a damaged or defective item, please include the following:

  • Order number
  • Description of the issue
  • Photographic evidence of the damage or defect

Order Cancellations
Orders may be canceled within 24 hours of purchase. After this period, cancellations are no longer allowed, as the order will be processed and shipped.